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Why OpenPhone is the Best Phone System for Your Business in 2024

Why OpenPhone is the Best Phone System for Your Business in 2024

In the dynamic landscape of business communications, having a robust, efficient, and innovative phone system is crucial. OpenPhone stands out as a top contender among VoIP solutions, offering unique features that set it apart from traditional providers. This article explores why businesses should consider migrating to OpenPhone or setting up their new phone lines using OpenPhone.

OpenPhone
OpenPhone

What Is OpenPhone?

OpenPhone is a VoIP product designed as an all-in-one communication tool. Since surpassing 1,000 customers in 2018, OpenPhone has continuously expanded its service capabilities. Currently, OpenPhone services include:

  • Unlimited calling and texting within the United States and Canada
  • Local or toll-free numbers
  • Voice mail transcripts
  • Shared phone numbers and contacts
  • AI message responses
  • Manual or automatic call recording

OpenPhone users can also set up phone system business hours, auto-replies, and scheduled messages. With upgrades, additional features like group calling, call holds, and a dedicated account manager become available.

The OpenPhone Advantage

Team Collaboration Integration

One of the most significant differentiators of OpenPhone is its seamless integration of team collaboration within its phone system. Unlike traditional VoIP services that operate as standalone communication tools, OpenPhone incorporates team collaboration features directly into the platform. This integration allows for shared phone numbers, where team members can access and contribute to a unified view of call logs, text messages, and voicemails. This feature ensures that all interactions are organized by contact, providing customer-facing teams full conversation context and enhancing responsiveness. Start using OpenPhone now and receive an additional 10% off your first three months.

OpenPhone Team Collaboration
OpenPhone Team Collaboration

Easy Setup and User Experience

OpenPhone boasts an intuitive user experience that allows most customers to start calling and texting within minutes without the need for sales intervention. The platform is designed to be delightful and easy to use, which has earned it the #1 spot in customer satisfaction on G2 compared to other VoIP providers. This ease of use extends to adding new teammates, who can be given their own US or Canadian phone numbers or be added as shared users. Get started with OpenPhone and enjoy 10% off your first three months.

AI Features: Call Summaries and Transcripts

OpenPhone leverages AI to enhance productivity and reduce administrative tasks. The AI-powered call summaries and transcripts feature automatically generate detailed summaries and transcriptions of your calls. This feature saves time by providing quick overviews and making searching and referencing past conversations easy. Accurate call summaries and transcripts help avoid confusion and ensure all team members are on the same page. Experience AI features with OpenPhone and get 10% off your first three months.

OpenPhone AI Call Summaries
OpenPhone AI Call Summaries

Versatile Platform Compatibility

OpenPhone is available on multiple platforms, including Mac, Windows, Web, iOS, and Android. This versatility ensures that businesses can maintain communication across various devices and operating systems, providing flexibility and convenience for all team members.

Robust Features and Integrations

OpenPhone offers a range of features that make it a comprehensive solution for business communications:

  • Unlimited Calling and Messaging: Businesses can enjoy seamless communication without worrying about limits.
  • Lightweight CRM: The integrated CRM functionality helps manage customer interactions efficiently.
  • Business App Integrations: OpenPhone integrates with popular business apps like HubSpot and Google Contacts, streamlining workflows and enhancing productivity. Integrate your business apps with OpenPhone and save 10% on your first three months.

OpenPhone Features

Hardware

OpenPhone does not offer hardware solutions alongside its software. Instead, its service strictly provides VoIP services meant to work with your preexisting laptop, tablet, or smartphone devices. While some customers have inquired about desktop phones, there are no plans to introduce VoIP-compatible phones.

Software

OpenPhone’s software is compatible with Windows and Mac operating systems on desktops and iOS- and Android-capable smart devices. With OpenPhone, you can:

  • Make or receive calls and text messages
  • Participate in group calls
  • Open chat conversations
  • Use AI to summarize calls
  • Create and search call transcripts

OpenPhone’s software is best suited for businesses operating in the United States and Canada, though it does allow for international calls.

Security

OpenPhone takes multiple steps to protect customer communications data privacy and security. Cloudflare protects its services by storing information on the Amazon Web Services platform. Customer communications are protected using 256-bit AES encryption, while data is stored using redundant databases across several physical locations. All databases experience daily backups. Finally, OpenPhone is a SOC 2-compliant company.

Third-Party Integrations

OpenPhone Integrations
OpenPhone Integrations

OpenPhone provides direct integrations for several popular apps:

  • Salesforce
  • Google
  • HubSpot
  • Gong
  • Zapier
  • Slack
  • Webhooks

By linking with Zapier, OpenPhone can potentially connect to over 5,000 integrations. However, most popular integrations are unavailable at the Starter level and require purchasing either the Business or Enterprise plan. Explore integrations with OpenPhone and get 10% off your first three months.

Pricing

OpenPhone offers different pricing tiers to cater to various business needs:

  • Starter Plan: $15 per user/month (billed annually) or $19 per user/month (billed monthly)
    • Includes basic features suitable for small teams or individual professionals.
  • Premium Plan: $23 per user/month (billed annually) or $33 per user/month (billed monthly)
    • Adds advanced features, such as integrations with business apps, advanced reporting, and premium support.
  • Enterprise Plan: Custom pricing
    • Tailored solutions for larger organizations, including dedicated account management and custom integrations.

Special Offer: Get 10% off your first three months with BaseLynk! Start using OpenPhone today and take advantage of this exclusive discount.

Is OpenPhone Right for Me?

While an effective VoIP service overall, whether OpenPhone is right for your business depends on critical factors.

OpenPhone Is Best For:

  • Cost-friendly VoIP solution: OpenPhone’s service features, including unlimited domestic calling and text messaging, are provided at a relatively affordable price, making it ideal for companies operating on a tight budget.
  • Quick sign-up and service: Most customers should be able to sign up and begin using the service relatively fast.
  • Modern design and tools: OpenPhone offers a visually appealing and sleek dashboard setup while leaning into AI as an assistive technology.
  • Keeping track of call details: OpenPhone features can help team members avoid confusion thanks to accurate call summaries and transcription tools. It also offers easy-to-access analytics concerning call and message details. Improve your team’s communication with OpenPhone and save 10% on your first three months.

OpenPhone works as a budget-friendly VoIP solution for businesses that want a professional phone system with some collaboration features bundled in. However, a few drawbacks keep OpenPhone from being the best fit for some customers.

OpenPhone Is Not Recommended For:

  • Those wanting a UCaaS experience: Though OpenPhone offers calling, texting, and chat tools, it lacks video conferencing and internet faxing capabilities, tools most of the top VoIP services include with their service plans.
  • Avoiding fees: OpenPhone charges a one-time carrier review and setup fee of $19 at sign-up and monthly messaging fees ranging from $1.50 to $3.
  • VoIP phone users: OpenPhone’s software works with computers and smart devices. It does not currently offer desktop phones or related solutions.

OpenPhone is likely best suited to small- to medium-sized businesses with team members who operate remotely. Its limitations may make it a poor fit for businesses that use desktop phone equipment or wish for a service that bundles several communication channels into one plan. Get started with OpenPhone and enjoy 10% off your first three months.

Conclusion

OpenPhone represents the future of business communication by integrating team collaboration, offering a user-friendly experience, and providing robust features and integrations. For businesses looking to modernize their phone systems, OpenPhone is a clear choice. And people love its delightful, intuitive user experience: OpenPhone is ranked #1 in customer satisfaction on G2 compared to other VoIP providers.

Take your business communication to the next level with OpenPhone. Start your journey today using this link and receive an additional 10% off your first three months.

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