In today’s fast-paced business world, effective communication is key. Quo (formerly OpenPhone) emerges as the premier VoIP solution for 2026, doubling down on its focus on small and midsize businesses (SMBs) by bringing AI-driven intelligence to the forefront. It offers unique features like seamless team collaboration, the Sona AI phone agent, and an intuitive user experience. Rated #1 in customer satisfaction, Quo is ideal for businesses looking to modernize their phone systems and ensure no customer call is ever missed.
What Is Quo?
Quo is a VoIP platform designed as an all-in-one communication command center. Since its rebrand from OpenPhone, Quo has evolved from a simple calling app into an automated workspace for customer relationships. Current services include:
- Unlimited calling and texting (US & Canada)
- Local, toll-free, and Canadian numbers
- Shared phone numbers and collaborative inboxes
- Sona: A native AI agent included in specific tiers
- Visual Call Flow Builder: For complex routing
- AI Analytics: Including automatic call tagging and summaries
The Quo Advantage: An AI-Driven Platform
🤖 AI-Powered Customer Intelligence
Quo redefines the front office in 2026 by integrating powerful AI at every customer touchpoint. It goes beyond simple transcriptions, featuring Sona, the 24/7 AI Agent, that intelligently handles call qualification and initial messaging, ensuring you capture leads around the clock. Furthermore, AI Call Tags automatically analyze call content and categorize interactions (e.g., “Urgent,” “Pricing Inquiry”), giving managers instant, actionable insights into customer trends without manual logging.
🌐 Seamless Collaboration & Automated Workflows
Quo is built for modern teamwork. Its core strength lies in seamless team collaboration through shared phone numbers and unified inboxes, allowing any team member to pick up a conversation with full context. This collaboration is powered by the Visual Call Flow Builder, a drag-and-drop tool that allows you to automate complex routing based on schedule or priority. For technical teams, the Quo API enables deep, custom automation, connecting phone events directly to your CRM or proprietary workflows.
⚡️ Exceptional User Experience and Setup
Quo maintains the delightful, intuitive design that earned it the #1 spot in customer satisfaction on G2. Most customers can sign up and start calling within minutes without the need for complex installations. This ease of use extends to onboarding new team members and managing phone lines, making enterprise-level telephony accessible to any small business.
📱 Unified Multi-Platform Access
Quo provides total flexibility across your entire business, ensuring communication continuity regardless of location. The software is compatible with Mac, Windows, Web, iOS, and Android, giving your team the power to communicate effectively from any device.
- Unlimited Calling and Messaging: Businesses can enjoy seamless communication without worrying about limits.
- Lightweight CRM: The integrated CRM functionality helps manage customer interactions efficiently.
Quo at a Glance: The 2026 Feature Checklist
- Sona AI Agent: 24/7 AI receptionist that qualifies leads and answers common questions.
- Automatic AI Call Tags: Instant, intelligent categorization of all call transcripts.
- Visual Call Flow Builder: Drag-and-drop tool for customized [suspicious link removed].
- Advanced CRM Integration: Automatic syncing with [suspicious link removed].
- Enterprise-Grade Security: Fully HIPAA Compliant and AICPA SOC Certified.
- Shared Numbers & Collaborative Inbox: Enable team members to chat with context and respond faster.
- Analytics & Oversight: Easily [suspicious link removed] across teams and call types.
- Quo API: Build [suspicious link removed] for highly tailored workflows.
Pricing
Quo offers tiered pricing to cater to various business needs:
- Starter Plan: $15 per user/month (billed annually) or $19 (monthly). Includes basic features and initial access to Sona AI.
- Business Plan: $23 per user/month (billed annually) or $33 (monthly). Adds the Visual Call Flow Builder, advanced integrations, and group calling.
- Scale Plan: $35 per user/month (billed annually). Tailored for high-growth teams, this includes the full suite of AI features, audit logs, and priority support.
Is Quo Right for Me?
Quo Is Best For:
- Cost-Friendly & Flexible VoIP: Offering unlimited domestic calling/text messaging at an affordable price, ideal for teams with tight budgets.
- Quick Sign-up and Service: Customers can be up and running within minutes.
- Modern Design and Tools: Leaning heavily into AI as an assistive technology for call summaries and automation.
Quo Is Not Recommended For:
- Those wanting a UCaaS experience: Though Quo offers calling, texting, and chat, it still lacks native video conferencing and internet faxing capabilities.
- VoIP phone users: Quo’s software works exclusively with computers and smart devices. It does not currently offer support for desktop phones or related hardware.
Conclusion
Quo represents the future of business communication by integrating team collaboration with powerful AI automation. For businesses looking to modernize their phone systems and ensure no lead is ever missed, Quo is a clear choice.
Take your business communication to the next level with Quo (formerly OpenPhone). Start your journey today!